Doris Designs Customer Service
If you need our Head Office details or have any press, partnership or collaboration enquirers visit our Contact Us page.
- You can make safe online payments without disclosing your personal information via PayPal
- PayPal offers you a secure payment method for Mastercard, Visa or Direct Deposit options
- Your payment is automatically converted to the desired currency.
- When you arrive at checkout select PayPal and you will be directed to Doris Designs Ltd. PayPal page.
Credit or Debit Card
- You can pay on Doris Designs secure online payment processor.
- First, you will need to set up a profile and then provide your card details.
- Doris Designs Ltd. accepts most card types.
Delivery Time & Costs
- If you live in the UK we will send out your parcel first class.
- You should receive your parcel within two working days, if you order in the UK before 2pm on a weekday. Although this cannot be guaranteed.
- If you order from outside the EU, you may encounter custom charges.
- Delivery can take up to two weeks to arrive, if you live outside of the UK.
Returns & Exchanges
- You can exchange your petticoat skirt up to 14 days of delivery receipt.
- If you return your item, you will need to pay the delivery cost.
- In the unlikely event that you are not happy with your purchase, you will receive a full refund up to 7 days of delivery receipt.
- You will not be refunded the original postage cost of the skirt.
- You must return your purchase in its original condition with tags.
- Our quality control team inspect returns to ensure the item(s) have not been worn or washed.
- We recommend that you use recorded mail when returning your item.
- Doris Designs Ltd. will not accept any responsibility for customers’ returned item(s) being lost or damaged in transit.
- In the unlikely event that you receive a faulty item, your claim will only be settled after the item has been returned. Please include a clear explanation of the nature of the fault.
- If your returned item is incomplete i.e. packaging missing, accessories missing etc., it will not be replaced or credited.
- If the returned item is found to have been used or tampered with, we will not replace or credit.
- When our quality control team give the green light, you will receive a cheque within 28 days of receipt of the returned item.
- For further information please email email@example.com