Customer ServiceDoris

Doris Designs Customer Service

I you have a query, please get in touch with Doris Designs Customer Service team at Or call them on 0843 2896 623.

If you need our  Head Office details or have any press, partnership or collaboration enquirers visit our Contact Us page.

Payment Options


  • You can make safe online payments without disclosing your personal information via PayPal
  • PayPal offers you a secure payment method for Mastercard, Visa or Direct Deposit options
  • Your payment is automatically converted to the desired currency.
  • When you arrive at checkout select PayPal and you will be directed to Doris Designs Ltd. PayPal page.

Credit or Debit Card

  • You can pay on Doris Designs secure online payment processor.
  • First, you  will need to set up a profile and then provide your card details.
  • Doris Designs Ltd. accepts most card types.

Delivery Time & Costs

  • If you live in the UK we will send out your parcel first class.
  • You should receive your parcel within two working days, if you order in the UK before 2pm on a weekday.  Although this cannot be guaranteed.
  • If you order from outside the EU, you may encounter custom charges.
  • Delivery can take up to two weeks to arrive, if you live outside of the UK.

Returns & Exchanges

  • You can exchange your petticoat skirt up to 14 days of delivery receipt.
  • If you return your item, you will need to pay the delivery cost.
  • In the unlikely event that you are not happy with your purchase, you will receive a full refund up to 7 days of delivery receipt.
  • You will not be refunded the original postage cost of the skirt.
  • You must return your purchase in its original condition with tags.
  • Our quality control team inspect  returns to ensure the item(s) have not been worn or washed.
  • We recommend that you use recorded mail when returning your item.
  • Doris Designs Ltd. will not accept any responsibility for customers’ returned item(s)  being lost or damaged in transit.
  • In the unlikely event that you receive a faulty item, your claim will only be settled after the item has been returned. Please include  a clear explanation of the nature of the fault.
  • If your returned item is  incomplete i.e. packaging missing, accessories missing etc., it will not be replaced or credited.
  • If the returned item is found to have been used or tampered with, we will not replace or credit.
  • When our quality control team give the green light, you will receive a cheque  within 28 days of receipt of the returned item.
  • For further information please email