Customer ServiceDoris

Doris Designs Customer Service

I you have a query, please get in touch with Doris Designs Customer Service team at customerservice@dorisdesigns.co.uk. Or call them on 0843 2896 623.

If you need our  Head Office details or have any press, partnership or collaboration enquirers visit our Contact Us page.

Payment Options

PayPal

  • You can make safe online payments without disclosing your personal information via PayPal
  • PayPal offers you a secure payment method for Mastercard, Visa or Direct Deposit options
  • Your payment is automatically converted to the desired currency.
  • When you arrive at checkout select PayPal and you will be directed to Doris Designs Ltd. PayPal page.

Credit or Debit Card

  • You can pay on Doris Designs secure online payment processor.
  • First, you  will need to set up a profile and then provide your card details.
  • Doris Designs Ltd. accepts most card types.

Delivery Time & Costs

  • If you live in the UK we will send out your parcel first class.
  • You should receive your parcel the following day, if you order in the UK before 2pm on a weekday.  Although this cannot be guaranteed.
  • If you order from outside the EU, you may encounter custom charges.
  • Delivery can take up to two weeks to arrive, if you live outside of the UK.

Returns & Exchanges

  • You can exchange your petticoat skirt up to 14 days of delivery receipt.
  • If you return your item, you will need to pay the delivery cost.
  • In the unlikely event that you are not happy with your purchase, you will receive a full refund up to 7 days of delivery receipt.
  • You will not be refunded the original postage cost of the skirt.
  • You must return your purchase in its original condition with tags.
  • Our quality control team inspect  returns to ensure the item(s) have not been worn or washed.
  • We recommend that you use recorded mail when returning your item.
  • Doris Designs Ltd. will not accept any responsibility for customers’ returned item(s)  being lost or damaged in transit.
  • In the unlikely event that you receive a faulty item, your claim will only be settled after the item has been returned. Please include  a clear explanation of the nature of the fault.
  • If your returned item is  incomplete i.e. packaging missing, accessories missing etc., it will not be replaced or credited.
  • If the returned item is found to have been used or tampered with, we will not replace or credit.
  • When our quality control team give the green light, you will receive a cheque  within 28 days of receipt of the returned item.
  • For further information please email customerservice@dorisdesigns.co.uk